laga-chosma-logo

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: June 1, 2026  ·  Effective immediately

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh, including the Digital Security Act 2018, the Information and Communication Technology (ICT) Act 2006 (as amended), and the Bangladesh Cyber Security Act 2023. Laga Choshma is committed to protecting your data and your rights under these laws.

1. Who We Are

Laga Choshma (লাগা চশমা) is a registered e-commerce business operating under the laws of Bangladesh, with its principal place of business in Dhanmondi, Dhaka 1205, Bangladesh. For data privacy inquiries, contact us at lagachoshma@gmail.com.

2. Information We Collect

2.1 Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name (নাম)
  • Phone number and WhatsApp number
  • Email address
  • Delivery address (including district and upazila/thana)
  • Payment information (bKash/Nagad account numbers — we do not store full mobile financial service credentials)
  • Prescription details, if ordering prescription eyewear

2.2 Information Collected Automatically

  • IP address and browser type
  • Pages visited, time spent, and browsing behavior on our website
  • Device information (mobile model, operating system)
  • Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders, including delivery coordination across Bangladesh’s 64 districts
  • Communicating order status via SMS, WhatsApp, or email
  • Processing payments through bKash, Nagad, or Cash on Delivery
  • Providing customer support and handling returns/exchanges
  • Improving our products and website experience
  • Sending promotional communications (only with your explicit consent)
  • Complying with applicable laws and regulations of Bangladesh

4. Legal Basis for Processing

Under Bangladeshi law, we process your personal data on the following bases:

  • Contractual necessity: To fulfill orders and provide our services
  • Consent: For marketing communications and non-essential cookies
  • Legal obligation: To comply with tax, accounting, and regulatory requirements under Bangladeshi law
  • Legitimate interest: To prevent fraud, improve our services, and ensure website security

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only with:

  • Delivery partners: Courier services operating within Bangladesh (e.g., Pathao, Steadfast, RedX) to fulfill deliveries
  • Payment processors: bKash, Nagad, and bank payment gateways for transaction processing
  • Government authorities: When required by Bangladeshi law, court order, or lawful request under the Digital Security Act 2018 or Cyber Security Act 2023
  • Service providers: Hosting, analytics, and customer support tools that process data on our behalf under strict confidentiality agreements

6. Cookies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential cookies: Required for site functionality (cart, login sessions)
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Used only with your consent for personalized advertisements

You may disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for all data transmission
  • Secure server infrastructure with access controls
  • Regular security audits
  • Limited employee access to personal data on a need-to-know basis

In the event of a data breach affecting your personal information, we will notify you and the relevant authorities in accordance with the Cyber Security Act 2023 and Digital Security Act 2018.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by Bangladeshi law. Specifically:

  • Order and transaction records: 6 years (as required by Bangladesh tax and accounting laws)
  • Account data: Until you request deletion
  • Marketing preferences: Until you withdraw consent
  • Website analytics: 26 months

9. Your Rights

Under Bangladeshi law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Bangladesh Telecommunication Regulatory Commission (BTRC) or relevant authority

To exercise any of these rights, email us at lagachoshma@gmail.com or call our customer support line.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately for its deletion.

11. International Data Transfers

Your data is primarily stored and processed within Bangladesh. If any data is transferred to servers outside Bangladesh (e.g., for cloud hosting or analytics), we ensure appropriate safeguards are in place to protect your information in accordance with Bangladeshi law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. For significant changes, we will notify you via email or a prominent notice on our website.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

বাংলায় সংক্ষেপ: আমরা আপনার ব্যক্তিগত তথ্য সুরক্ষিত রাখতে প্রতিশ্রুতিবদ্ধ। আমরা কখনো আপনার তথ্য বিক্রি করি না। যেকোনো প্রশ্নের জন্য lagachoshma@gmail.com-এ যোগাযোগ করুন।